Post-purchase, solved.
Self-serve order edits, cancel deflection, and one-click upsells — live on your store in five minutes.
We exist to give your customers confidence.
Take Control of Your Operations Experience
Pick a workflow. Every edit, every save, every upsell — in one place.
Sizes, colors, quantities, variants, addresses — all editable from the order confirmation. No tickets, no waiting, no manual ops.
"We tracked a 98% drop in order-change enquiries after going live with Account Editor. From 2,000 monthly contacts to just 40." — Gemma Mander, Head of CX, Oh PollyLearn more
Offer store credit, free upgrades, or smart alternatives the moment a customer hits "cancel" — recover up to 38% of would-be refunds.
"Account Editor saved 38% of the cancels we used to lose outright. That's six figures back into the top line in our first quarter." — Marcus Tan, VP Growth, Northwind GoodsLearn more
Land upsells after checkout but before the warehouse picks. AOV lifts 9–17% out of the box.
"AOV jumped 14% in the first 30 days. The post-purchase upsell flow is the highest-ROI thing we've shipped this year." — Priya Shah, Director of E-com, Lumen StudioLearn more
Edit volume, deflection rate, recovered revenue, AOV lift — reconciled to your Shopify ledger.
"Finally a dashboard finance trusts. We reconcile recovered revenue against our Shopify ledger every Friday — zero discrepancies." — Riley Chen, Finance Lead, Wayfinder Co.Learn more
Google-validated address corrections on every order. Customers fix typos before the package gets stuck.
"We cut undeliverable shipments by 73% in the first month. The reship savings alone paid for Account Editor four times over." — Sofia Alvarez, Logistics Manager, Hearth & PineLearn more
Set up Account Editor in 4 steps.
From install to live — no developer, no theme code, no dependencies.
Install from Shopify
One-click install from the Shopify App Store — we auto-detect your store, fulfillment platform, and connected apps.
Set your edit window
Set a default edit window — we suggest 60 minutes — or add per-product rules for pre-orders and same-day cutoffs.
Connect your stack
Tested with the top 50 Shopify apps like Klaviyo, Gorgias, and ShipStation. Edits write natively into your Shopify Orders.
Go live
Customers get the edit link in their confirmation email. First edits land within the hour as your ticket queue drains.
41 partners. One synced stack.
Warehouse, ERP, and shipping partners stay in sync as customers edit their own orders — across 3PL, OMS, ERP, and shipping providers.
Account Editor
Customers, on the record.
Real Shopify brands, real numbers — straight from the operators running the playbook.
"It streamlined invoice downloads, upsell flows, and order cancellations across our store — multiple workflows in one place."
MIVI
"Self-serve edits took the manual order changes off our plate entirely. Our support tickets dropped almost overnight."
BricksAndFigsDE
"Post-purchase upsells lifted our average order value within weeks — it's the easiest revenue we've added all year."
FreshCut Paper
"Cancel deflection recovered revenue we used to lose to refunds. Customers stay, and so does the order value."
mysecretcaseSee what Account Editor saves you.
Own the post-purchase moment.
Self-serve edits, cancel deflection, and one-click upsells — live in 5 minutes.