Questions, answered

Still on the fence?

Ask us anything — here are the answers merchants reach for most before installing.

Hi! I’m the Fixer.I’m here to help with any questions about orders, billing, or your account.

Still have a question?Talk to a real human — we'll map it to your store in 15 minutes.

Will this add work for my support team?

The opposite — customers fix their own orders before they ever open a ticket. Support volume typically drops 30–40%.

How long does setup actually take?

About 5 minutes. Install, choose which edits to allow, and you're live — no code, no developer.

Does it work with my fulfillment stack?

Yes — we sync with ShipBob, Sendcloud, NetSuite and more, so edits reach the warehouse before picking.

What if a customer edits an order that already shipped?

Edits stay open only during your set window — say 30 minutes. Once fulfilled, it closes automatically.