Address fixes, size swaps, add-ons and cancellations: customers settle them on the order page, before the box ships.
Trusted by2,000+ Shopify stores · 5.0 from 259 reviews
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Classic HoodieSize M · $80.00$80.00123 Mapel St, Austin, TX 78701
Did you mean 123 Maple St?
Add matching socks$24.00
Fewer tickets for your team, more orders kept. 14-day free trial, live in 5 minutes, no developer.
merchants who let customers fix their own orders with Account Editor.
Customer story 0:46
Before Account Editor, I would have to get someone to go in the order and make those edits, and now it's super smooth.
Pick what costs your team the most time and see what changes.
Today
The customer emails, your team edits the order by hand, or the package comes back and you pay to ship it twice.
With Account Editor
Address validation suggests the right address, and customers correct it themselves from the order status page.
Three steps from install to customers fixing their own orders.
Install on Shopify14-day free trial · 5-minute setup · No developer needed · 0% revenue share on upsells
One click, then start your 14-day free trial.
Account Editor 5.0 · Shopify App Store
Addresses, sizes, quantities, add-ons and cancellations, within the editing window you set.
Customers can change
Editing window24 hours
They edit from the order status page before the order ships. Your team only steps in when it needs to.
Pick a feature to see what your customers see.
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Enter your own numbers to see the support time order changes take. Then get the full breakdown and our BFCM post-purchase checklist by email.
Example inputs: replace with your numbers
Over a year
An estimate from your inputs only. It doesn't include reship costs or lost sales from cancellations.
Every plan includes every feature, human support and a 14-day free trial. Pick the plan that matches your monthly orders.
BFCM offer20% off your first 3 months on any plan. New installs only: install by Nov 15. Not available to existing customers or reinstalls.
Every plan includes
Address validation includes a free monthly allowance, then $0.01–$0.03 per check.
FAQ
What to know about running Account Editor through BFCM, from editing windows to store credit.
Still deciding?
Book a 15-minute demo and we’ll walk through your store’s order flow before the rush.
Book a DemoOr email support@accounteditor.com
Account Editor lets shoppers make eligible post-purchase changes without contacting support, helping merchants reduce tickets, cancellations, and avoidable refunds.
BFCM creates a surge in orders, support requests, address errors, cancellations, and refund issues. Account Editor helps automate these changes while protecting fulfillment and revenue.
Depending on your settings, customers can update their address, change variants, adjust quantities, add or remove products, apply eligible discounts, or cancel an order.
Yes. Set when customers can edit orders and automatically lock changes once the order enters picking, packing, fulfillment, or shipping.
Yes. Store credit can be offered as an optional cancellation or refund alternative, helping merchants retain revenue while giving customers flexibility.
Track self-service edit rate, cancellation rate, cancellation recovery rate, refund value avoided, store-credit acceptance, support tickets, fulfillment errors, and post-purchase revenue.
Let customers fix their own orders during your busiest week.
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