Order Status Page (OSP) — Where All Actions Actually Run

The Order Status Page is the page where every Account Editor action is executed.

While the Thank You Page only displays widgets and redirects customers, the OSP processes:

This makes it the most important page for post-purchase customer self-service.

• Order edits
• Address changes
• Cancellations
• Post-purchase upsells
• Discount logic
• Invoice downloads
• Shipping method changes

Adding the App Block on the Order Status Page

To enable post-purchase actions:

1. Go to Account Editor → Dashboard
2. Click Add app block → Order Status Page
3. Select your Block Extensions or Individual Extensions
4. Click SAVE

Block Extensions on the OSP

Block Extensions combine several actions into a single widget for a clean, unified customer experience.

1. Order Editing Block

Displays all editing options in one widget:

• Edit shipping address
• Edit contact details
• Edit order items
• Cancel order
• Download invoice
• Add/Edit order notes
• Replace product item

Use Case:

A customer wants to fix their phone number and remove an item.

Instead of clicking multiple buttons, they open one block and handle everything together.

2. Upsell Block

Shows product recommendations under “You might also like.”

Clicking an upsell item immediately runs the upsell flow on the OSP.

Clicking on a product immediately runs the upsell flow here on the Order Status Page.

Use Case:

After ordering a snowboard, customers see accessories like bindings or wax and add them instantly.

Individual Extensions on the Order Status Page

Individual extensions allow precise control. Instead of showing all actions in one block, you can decide exactly which options to give customers.

Available Individual Extensions

Add More Items

Add extra products post-purchase.

Use Case: Forgot an item → add it instantly.

Edit Delivery Address

Fix address mistakes before fulfillment.

Use Case: Wrong apartment or ZIP code.

Edit Order Items

Change variants, quantities, or remove items.

Use Case: Size M → L.

Editing Window Timer

Shows time left to edit before order locks.

Use Case: Ensures customers act quickly.

Change Shipping Method

Upgrade to Express or choose a cheaper option.

Use Case: Delivery needed sooner.

Download Invoice

Instantly download a branded PDF invoice.

Use Case: B2B customers or tax documentation.

Cancel Order

Self-serve cancellation before fulfillment.

(Use Case: Accidental or duplicate orders.)

Contact Support

Quick pathway to your helpdesk or support page.

Use Case: Customer needs clarification.

Post-Purchase Discount

Apply a missed promo code after checkout.

Use Case: “I forgot my discount code!”

Best Practices for OSP Setup

• Use Block Extensions when you want a clean all-in-one experience

• Use Individual Extensions when you want precise placement and flexibility

• Always add the Editing Window Timer to avoid late edits disrupting fulfillment

• Pair Add More Items + Upsell Block to increase post-purchase revenue

• Enable Cancel Order only if your shipping/fulfillment workflow supports it

Frequently Asked Questions (Order Status Page)