Add Editing Info to Shopify’s Order Confirmation Email
This feature lets you add an “Edit your order” call-to-action directly inside Shopify’s default order confirmation email — so customers know immediately that they can still make changes.
This is one of the most effective ways to increase order edits and upsell acceptance, because confirmation emails have extremely high open rates.
Why this matters
Without this:
- Customers often assume orders are final
- They miss the edit window
- Support tickets increase (“Can I still change this?”)
With this enabled:
- Customers discover editing instantly
- They return to the Order Status page
- Edits, upsells, and retention increase
How it works (important distinction)
- Account Editor does not send this email
- Shopify still sends the order confirmation email
- Account Editor provides a safe HTML snippet
- The snippet links customers to
{{ order_status_url }} - Editing permissions are still controlled by your edit window
No new emails. No duplicate notifications.
How to set it up (step-by-step)
- Go to Account Editor → Engagements → Emails
- Copy the “Add editing info to Shopify’s confirmation emails” snippet
- Open Shopify Admin → Settings → Notifications
- Select Order confirmation
- Paste the snippet right after the order summary section
(Shopify’s default template ≈ after line ~215)
- Save the notification
“Account Editor → Email Settings → Copy snippet code”
“Shopify Admin → Notifications → Order confirmation template editor”
What customers see
- A short message like:
“You still have time to make changes to your order”
- A clear Edit your order button
- Clicking the button opens the Order Status page
- Editing is allowed only if the order is still eligible
Best practices
- Place the snippet above the email footer, not at the very bottom
- Pair this with a clearly defined edit window (e.g., 30 minutes)
- Keep wording reassuring, not technical
Common mistakes
| Issue | Cause | Fix |
|---|---|---|
| Link works but editing is disabled | Edit window expired | Increase edit window |
| Button missing from email | Snippet pasted inside a loop | Paste outside product loops |
| Customers click but can’t edit | Order already fulfilled | Expected Shopify behavior |
When not to use this
- If post-purchase editing is disabled
- If fulfillment begins immediately with no edit window