Unleashed
Unleashed Integration — Shopify Edited Order Sync (Account Editor)
This guide helps merchants using Unleashed (IMS) understand how to configure the integration so that Account Editor order edits are always reflected correctly. Unleashed does not read live edits — orders must be fully finalized before Unleashed downloads them.
Authorized state while customers edit, then the Flow captures payment automatically after the grace period — triggering Unleashed to download the finalized order.How the Integration Works
Unleashed downloads orders from Shopify only when payment status is "Paid". The Account Editor Delayed Master Flow creates a grace period between order creation and payment capture — giving you time to edit the order in Account Editor before Unleashed ever sees it.
Step 1 — Order Created
Customer places an order → Payment is Authorized (not yet captured).
Step 2 — Grace Period Active
The editing window opens. The customer or merchant can make changes in Account Editor — add items, remove items, adjust quantities, update the delivery address.
Step 3 — Unleashed Skips the Order
Because payment status is still Authorized, Unleashed does not download the order. The order remains invisible to Unleashed for the entire editing window.
Step 4 — Grace Period Ends
Shopify Flow automatically captures payment → Status updates to Paid.
Step 5 — Unleashed Downloads
Unleashed sees the order for the first time with all edits already included — correct items, quantities, and totals.
Step-by-Step Setup
Step 1 — Change Payment Capture Setting in Shopify
Set Shopify to hold payment in Authorized state so Unleashed cannot import the order until editing is complete and payment is captured.
- Log in to Shopify Admin
- Go to Settings → Payments
- Scroll down to Payment capture method
- Select "Automatically after fulfillment"
- Click Save
Step 2 — Import the Account Editor Delayed Master Flow
The Account Editor Delayed Master Flow holds payment capture open for a configured grace period, then triggers it automatically — signalling Unleashed to download the finalized order.
- Download the Account Editor Delayed Master Flow file (provided with this guide)
- In Shopify Admin, go to Apps → Shopify Flow
- Click Import and select the downloaded
.flowfile - Configure the grace period timing to match your editing deadline (e.g., 30 minutes)
- Click Activate to enable the Flow
- Click Save
Authorized to Paid. Unleashed then downloads the order with all edits included.Step 3 — Disable Shipping Methods App Block in Account Editor
Unleashed does not support shipping method changes during the editing window. To prevent customer confusion, you must disable the Shipping Methods App Block in Account Editor settings.
- Open your Account Editor app settings in Shopify Admin
- Navigate to the App Blocks configuration
- Find the Shipping Methods App Block
- Toggle it OFF
- Click Save
Step 4 — Your Account Editor Workflow
Once the Flow is active and the Shipping Methods block is disabled, every order runs like this automatically:
- New order arrives → Payment = Authorized (Unleashed cannot see it )
- Grace period active → Customer edits in Account Editor — add/remove items, change quantities, update address
- Grace period expires → Shopify Flow captures payment automatically
- Status flips to Paid → Unleashed downloads the finalized order
- Order is fulfilled with all edits included — no manual steps needed
What happens after this setup:
- Correct order total — removed items not counted
- Added items appear correctly in Unleashed
- Quantity changes reflected accurately
- Address changes included at download
- No manual payment capture needed — fully automated
Settings Summary
| Where | Setting | Value |
|---|---|---|
| Shopify → Settings → Payments | Payment capture method | Automatically after fulfillment |
| Shopify → Apps → Shopify Flow | Account Editor Delayed Master Flow | Active — grace period configured |
| Account Editor → App Blocks | Shipping Methods App Block | Disabled |
| Account Editor → Settings | Editing Deadline | Configured (e.g., 30 min) |
Testing Checklist
Before going live, run through this checklist to confirm everything works correctly:
- Place a test order — verify it does not appear in Unleashed immediately
- Make edits during the editing window — add/remove items, change address
- Wait for the grace period to expire
- Confirm payment is captured automatically by the Flow
- Confirm order appears in Unleashed with all edits included
- Verify shipping method changes are blocked (App Block disabled)
Troubleshooting
| Issue | Likely Cause | Fix |
|---|---|---|
| Orders appearing in Unleashed too early | Payment capture not configured correctly, or Flow not activated | Verify payment capture setting and confirm the Account Editor Delayed Master Flow is Active |
| Orders not appearing after grace period | Flow is not capturing payment correctly | Open Shopify Flow → check the run history for errors → re-import if needed |
| Edits not reflecting in Unleashed | Edits were made after the grace period ended | Ensure all edits are completed before the grace period expires — Unleashed does not read live edits |
| Authorization expired (no payment captured) | Grace period exceeds 7-day limit | Reduce grace period to well under 7 days (recommended: 30 min – 2 hours) |
Best Practices
- Always disable the Shipping Methods App Block — Unleashed cannot process shipping changes
- Keep the grace period short — 30 minutes to 2 hours is ideal for most stores
- Sync the editing deadline in Account Editor with the Flow timing so customers see an accurate countdown
- Monitor Shopify Flow run history after launch to confirm payment captures are firing correctly
- Test the full flow end-to-end before going live with real orders
Additional Resources
For more information on Unleashed's Shopify integration, refer to the official Unleashed Support Guide: Shopify Integration Setup.
Need Help?
If orders still don't sync correctly after following this guide, contact Account Editor Support and share:
- Your store URL
- Screenshot of Shopify → Settings → Payment capture method
- Screenshot of Shopify Flow → Account Editor Delayed Master Flow status and run history
- The affected order number