NPF/NP Fulfilment
NPF/NP Fulfilment Integration — Shopify Edited Order Sync (Account Editor)
This guide helps merchants using NPF/NP Fulfilment (OMS) understand how to configure the integration so that Account Editor order edits are always reflected correctly. NPF does not read live edits — orders must be fully finalized before NPF downloads them.
Authorized state while customers edit, then the Flow captures payment automatically after the grace period — triggering NPF to download the finalized order.How the Integration Works
NPF/NP Fulfilment downloads orders from Shopify only when payment status is "Paid". The Account Editor Delayed Master Flow creates a grace period between order creation and payment capture — giving you time to edit the order in Account Editor before NPF ever sees it.
Step 1 — Order Created
Customer places an order → Payment is Authorized (not yet captured).
Step 2 — Grace Period Active
The editing window opens. Customer or merchant can edit the order in Account Editor — add items, remove items, change quantities, update address.
Step 3 — NPF Skips the Order
Because payment status is still Authorized, NPF does not download the order. The order is invisible to NPF during the entire editing window.
Step 4 — Grace Period Ends
Shopify Flow automatically captures payment → Status updates to Paid.
Step 5 — NPF Downloads
NPF sees the order for the first time with all edits already included — correct items, quantities, and totals.
Step-by-Step Setup
Step 1 — Change Payment Capture Setting in Shopify
Set Shopify to hold payment in Authorized state so NPF cannot import the order until editing is complete and payment is captured.
- Log in to Shopify Admin
- Go to Settings → Payments
- Scroll down to Payment capture method
- Select "Manually"
- Click Save
Step 2 — Import the Account Editor Delayed Master Flow
The Account Editor Delayed Master Flow is a pre-built Shopify Flow automation that holds payment capture for a configurable grace period, then captures automatically — triggering NPF to download the finalized order.
- Download the Account Editor Delayed Master Flow file (provided with this guide)
- In Shopify Admin, go to Apps → Shopify Flow
- Click Import and select the downloaded
.flowfile - Configure the grace period timing to match your editing deadline (e.g., 30 minutes)
- Click Activate to enable the Flow
- Click Save
Authorized to Paid. NPF then downloads the order with all edits included.Step 3 — Disable Shipping Methods App Block in Account Editor
NPF/NP Fulfilment does not support shipping method changes during the editing window. To prevent customer confusion, you must disable the Shipping Methods App Block in Account Editor settings.
- Open your Account Editor app settings in Shopify Admin
- Navigate to the App Blocks configuration
- Find the Shipping Methods App Block
- Toggle it OFF
- Click Save
Step 4 — Your Account Editor Workflow
Once setup is complete, this is the automated flow for every order:
- New order arrives → Payment = Authorized (NPF does not see it )
- Grace period active → Customer can edit in Account Editor — add/remove items, change quantities, update address
- Grace period expires → Shopify Flow automatically captures payment
- Payment becomes Paid → NPF downloads the finalized order
- Order is processed with all edits included — no manual intervention needed
What happens after this setup:
- Correct order total — removed items not counted
- Added items appear correctly in NPF
- Quantity changes reflected accurately
- Address changes included in the download
- No manual payment capture needed — fully automated
Settings Summary
| Where | Setting | Value |
|---|---|---|
| Shopify → Settings → Payments | Payment capture method | Automatically after fulfillment |
| Shopify → Apps → Shopify Flow | Account Editor Delayed Master Flow | Active — grace period configured |
| Account Editor → App Blocks | Shipping Methods App Block | Disabled |
| Account Editor → Settings | Editing Deadline | Configured (e.g., 30 min) |
Testing Checklist
Before going live, run through this checklist to confirm everything works correctly:
- Place a test order — verify it does not appear in NPF immediately
- Make edits during the editing window — add/remove items, change address
- Wait for the grace period to expire
- Confirm payment is captured automatically by the Flow
- Confirm order appears in NPF with all edits included
- Verify shipping method changes are blocked (App Block disabled)
Troubleshooting
| Issue | Likely Cause | Fix |
|---|---|---|
| Orders appearing in NPF too early | Payment capture not configured correctly, or Flow not activated | Verify payment capture setting and confirm the Account Editor Delayed Master Flow is Active |
| Orders not appearing after grace period | Flow is not capturing payment correctly | Open Shopify Flow → check the run history for errors → re-import if needed |
| Edits not reflecting in NPF | Edits were made after the grace period ended | Ensure all edits are completed before the grace period expires — NPF does not read live edits |
| Authorization expired (no payment captured) | Grace period exceeds 7-day limit | Reduce grace period to well under 7 days (recommended: 30 min – 2 hours) |
Best Practices
- Always disable the Shipping Methods App Block — NPF cannot process shipping changes
- Keep the grace period short — 30 minutes to 2 hours is ideal for most stores
- Sync the editing deadline in Account Editor with the Flow timing so customers see an accurate countdown
- Monitor Shopify Flow run history after launch to confirm payment captures are firing correctly
- Test the full flow end-to-end before going live with real orders
Need Help?
If orders still don't sync correctly after following this guide, contact Account Editor Support and share:
- Your store URL
- Screenshot of Shopify → Settings → Payment capture method
- Screenshot of Shopify Flow → Account Editor Delayed Master Flow status and run history
- The affected order number