Dexion
Dexion Integration — Shopify Edited Order Sync (Account Editor)
This guide helps merchants using Dexion (warehouse management and fulfillment) configure the integration with Account Editor. Dexion reads live order edits directly from Shopify — making this one of the simplest integrations to set up. No delayed payment capture, hold flows, or tag-based configuration is required.
How the Integration Works
Dexion connects directly to Shopify and reads order data in real time. Edits made through Account Editor during the grace period sync to Dexion automatically — no delay, no manual steps.
Step 1 — Order Created
Customer completes checkout → the order is created in Shopify.
Step 2 — Order Syncs to Dexion
Dexion receives the initial order immediately via the Shopify connection.
Step 3 — Grace Period Active
The editing window opens. The customer can make changes in Account Editor — add items, remove items, adjust quantities, update the delivery address.
Step 4 — Edits Sync in Real Time
Every change the customer makes during the editing window syncs to Dexion automatically — no Flow or payment hold required.
Step 5 — Grace Period Ends
The editing window closes → no further changes are accepted.
Step 6 — Dexion Processes the Order
Dexion fulfills the order with all edits already included.
Step-by-Step Setup
Step 1 — Verify the Dexion Connection
Before configuring Account Editor, confirm that Dexion is properly connected to Shopify and orders are syncing as expected.
- Confirm your Dexion integration is connected to your Shopify store
- Place a test order and verify it appears in Dexion correctly
- Confirm that order data is flowing through without errors
Step 2 — Configure Account Editor Settings
With the Dexion connection confirmed, set up Account Editor with your preferred editing window and features.
- Open Account Editor in your Shopify Admin
- Set your desired editing window duration (e.g., 30 minutes)
- Enable the editing features you want to offer customers
- Click Save
Step 3 — No Additional Flow Required
Because Dexion reads live edits directly from Shopify, you do not need to configure any of the following:
- Delayed Payment Capture Flow
- Hold / Release Flow
- Tag-based synchronization
Dexion will automatically pick up any order changes made during the editing window. Standard Account Editor setup is all that is needed.
Step 4 — Your Account Editor Workflow
Once the Dexion connection is verified and Account Editor is configured, every order runs like this:
- New order placed → Dexion receives the initial order immediately
- Grace period active → Customer edits in Account Editor — changes sync to Dexion in real time
- Grace period expires → editing window closes
- Dexion processes the order with every edit included — no manual steps needed
What happens after this setup:
- Removed items no longer appear in Dexion
- Added items sync to Dexion instantly
- Quantity changes reflected in real time
- Updated delivery addresses carry through automatically
- No Flow configuration or payment hold required
Settings Summary
| Where | Setting | Value |
|---|---|---|
| Dexion | Shopify connection | Active and syncing correctly |
| Account Editor → Settings | Editing window duration | Configured (e.g., 30 min) |
| Shopify Flow | Additional Flow required | None |
Testing Your Integration
Run through all three test scenarios below before going live — these confirm that live edit sync is working correctly end to end.
Test 1 — Edit Synchronization
- Place a test order with multiple items
- During the editing window, remove one or more products
- Check Dexion immediately after the edit
- Verify Dexion shows the updated order with correct items only
Test 2 — Address Change
- Place a test order
- During the editing window, change the shipping address
- Check Dexion
- Verify the updated address appears in Dexion straight away
General Test Flow
- Place a test order — check Dexion and confirm the order appears with the initial details
- Make edits during the editing window — add/remove items, update the address
- Check Dexion again immediately — edits should be reflected in real time
- Wait for the grace period to expire
- Verify the final order in Dexion matches every change that was made
Troubleshooting
| Issue | Likely Cause | Fix |
|---|---|---|
| Edits not appearing in Dexion after changes are saved | Dexion–Shopify connection is broken or inactive | Check the Dexion integration status and verify orders are syncing from Shopify correctly |
| Order not appearing in Dexion at all | Connection not established or sync not triggered | Confirm the Dexion–Shopify integration is active and test with a fresh order |
| Address change not reflecting in Dexion | Sync delay or connection issue | Wait a moment and refresh Dexion — if it still doesn't appear, check the integration connection |
| Edits appear in Dexion after the grace period closes | Expected behaviour — Dexion reads live edits throughout the window | No action needed — this is correct behaviour for a live-sync integration |
Best Practices
- Always verify the Dexion–Shopify connection is active before going live with Account Editor
- Run all three test scenarios — edit sync, address change, and the general flow — before accepting live orders
- Keep the editing window duration reasonable — 30 minutes to 2 hours works well for most stores
- Periodically check that the Dexion connection remains active, especially after Shopify app updates
Need Help?
If edits are not syncing correctly to Dexion after following this guide, contact Account Editor Support and share:
- Your store URL
- Confirmation that the Dexion–Shopify connection is active
- A description of which edits are not reflecting and when
- The affected order number