Effective Date: [Insert Date]

Welcome to Account Editor! These Terms of Service (“Terms”) govern your use of the Account Editor application (“App”) and the related services (“Services”). By installing, accessing, or using Account Editor, you agree to be bound by these Terms, along with our Privacy Policy, Cookie Policy, and any other policies referenced herein. If you do not agree with any part of these Terms, please discontinue use of the Services immediately.

Please take the time to read these Terms carefully before using the Services. This agreement is between you (the "Merchant" or "User") and Account Editor (referred to as "we," "our," or "the Company").

1. Agreement to Terms

By installing and using the Account Editor app, you affirm that:

• You possess the legal authority to enter into this agreement either individually or on behalf of an organization.

• You are at least 18 years old or the legal age of majority in your jurisdiction.

• You have read, understood, and agree to comply with these Terms of Service, the Privacy Policy, and all applicable laws and regulations.

In addition, you are responsible for ensuring that your employees, agents, or any third parties who access the App on your behalf understand and comply with these Terms.

2. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Any changes to these Terms will take effect immediately upon being posted within the App or on our website. It is your responsibility to periodically review these Terms for any updates. Continued use of the Services after the changes are posted constitutes your acceptance of the revised Terms.

3. Services Overview

Account Editor provides an advanced set of features aimed at improving your customers' post-purchase experience. These features include the ability to edit orders, manage cancellations, and handle notifications. The following outlines the core functionality:

3.1 Editable Components

• Customizable Order Edits: Account Editor allows merchants to enable or disable the option for customers to edit their orders. Customers can modify critical information such as:

  • Contact details

  • Shipping address

  • Product details (e.g., size, color, quantity)

• Control Over Editable Components: Merchants can determine which components of an order can be edited and under what conditions. For example, you may choose to allow customers to update their shipping information but restrict product modifications.

3.2 Order Modification Timeframes

• Customizable Time Windows: Merchants can configure specific timeframes within which customers can edit their orders. These windows are customizable to fit the nature of the products you sell. For instance:

  • Default timeframe: 24 hours

  • Custom timeframes can be set based on business needs

• Timeframe Enforcement: After the defined modification window expires, customers will no longer be able to make changes to their orders, and they may be required to contact support for further assistance.

3.3 Smart Cancellations

• Flexible Refund Options: Account Editor allows merchants to configure flexible cancellation policies, offering customers the option to cancel orders and receive a refund. Merchants can offer refunds in the form of:

  • Store Credit: A percentage of the purchase or full order value can be refunded as store credit, providing the customer with the option to make future purchases.

  • Direct Payments: Refunds can be issued directly to the customer's original payment method.

• Restocking Fees: Merchants can set configurable restocking fees for canceled orders, ensuring that the business is protected from costs incurred by returns.

3.4 Audit Trails

• Order Modification Logs: Every change made to an order, whether it is an update to the shipping details or a cancellation, is logged in an Audit Trail. This log maintains a record of who made the change, when it was made, and what specific modifications were applied.

• Transparency and Accountability: The audit trail helps merchants track order modifications for transparency and ensures compliance with business policies and regulatory requirements.

3.5 Notifications

• Real-Time Alerts: Both merchants and customers will receive notifications whenever changes are made to an order. Notifications may include:

  • Confirmation of order modifications

  • Cancellations and refund processing

  • Shipping status updates

• Customizable Notification Settings: Merchants can control what type of notifications are sent to customers, allowing for a tailored communication experience.

3.6 API Access and Integration

Account Editor provides an Application Programming Interface (API) that allows developers and merchants to interact with the Service programmatically. The GraphQL API enables seamless integration with third-party applications, offering specific functionality for order editing, customer details, and other related features.

The GraphQL API allows Users to:

• Fetch Specific Data: Retrieve only the necessary data with minimal over-fetching or under-fetching, optimizing performance.

• Perform Real-Time Updates: Modify editable components, including order items, shipping details, and customer information in real time.

• Enhance Integration: Integrate Account Editor’s functionality into your existing systems or workflows, improving operational efficiency and flexibility.

• Optimize Requests: Execute multiple data operations within a single query, enhancing request efficiency.

• Scalability and Flexibility: Designed to be scalable and flexible, allowing customization and growth for merchants of all sizes while adhering to industry best practices and data security standards.

By using the GraphQL API, merchants and developers can take full advantage of the powerful features offered by Account Editor, integrating them into their broader e-commerce systems for maximum efficiency and control.

4. Account Setup

To use the Services, you must:

• Install the Account Editor app from the Shopify App Store.

• Grant the necessary permissions to the app, such as access to order details, customer information, and the ability to edit or modify orders.

• Configure the app’s settings to align with your store’s policies, including defining editable components, modifying timeframes, and setting cancellation rules.

By configuring the app, you acknowledge that you are responsible for ensuring the accuracy of the settings and for implementing the app in a manner consistent with your store’s policies.

5. Payment and Pricing

5.1 Subscription Plans

Account Editor offers both free and paid subscription plans. Each plan provides different features and functionalities, which are outlined in the Shopify App Store. You can choose a plan based on the features you require for your store.

• Free Plan: Includes basic features with limited functionality.

• Paid Plans: Include premium features such as advanced customization, extended timeframes, and enhanced support.

5.2 Billing and Payment

• Billing: All subscription fees are billed through Shopify according to your selected plan. Charges will be processed via Shopify’s payment system, and you authorize Shopify to charge your payment method for subscription renewals.

• Recurring Charges: Payments are typically billed on a monthly or annual basis, depending on the plan you choose. Recurring payments will continue unless you decide to cancel the subscription.

• Free Trials: If a free trial is offered, it is limited to the specified duration and will automatically convert to a paid plan once the trial period ends unless canceled.

5.3 Refunds

• Non-Refundable Payments: All subscription payments are non-refundable unless otherwise required by applicable law. If you cancel your subscription, you will not be entitled to a refund for any payments made during the current billing cycle.

6. User Responsibilities

By using the Services, you agree to:

• Accurate Configuration: Ensure that the app is configured responsibly and accurately to prevent misuse or errors in order modifications.

• Compliance: You will comply with all applicable laws, including data protection regulations, when using the Services.

• Data Integrity: Maintain the accuracy and integrity of the data entered into the system, such as customer contact information and order details.

• Confidentiality: Safeguard the confidentiality of sensitive customer data in compliance with applicable privacy laws, including the GDPR (if relevant).

7. Data Privacy and Security

Account Editor collects and processes certain data to provide the Services. This data includes:

• Order and Customer Data: We collect information related to customer orders, including product details, shipping information, and payment details to facilitate order modifications.

• Audit Logs: We maintain logs of all order modifications, which can include sensitive customer and transaction information, to ensure transparency and accountability.

• Notification Data: Information is also collected when notifications are sent to merchants or customers about order modifications.

We are committed to protecting your data in compliance with applicable privacy regulations. Please refer to our Privacy Policy for more information on how we handle your data.

8. Intellectual Property

All content, features, and functionalities of the App, including but not limited to the software, design, branding, logos, and documentation, are the intellectual property of Account Editor or its licensors. As a user, you may not copy, modify, distribute, or reverse-engineer any part of the App without prior written consent from Account Editor.

9. Limitations of Liability

To the fullest extent permitted by law, Account Editor is provided "as is" and "as available" without warranties of any kind. We do not guarantee that the App will be error-free, uninterrupted, or secure. We are not liable for any indirect, incidental, or consequential damages arising from the use of the App.

Our total liability to you is limited to the fees paid by you in the 12 months preceding the claim.

10. Termination

10.1 By the Merchant

You may uninstall the App at any time via your Shopify Admin panel. Upon uninstallation, you will lose access to all features, including any stored data or logs related to your account.

10.2 By Account Editor

We reserve the right to terminate or suspend your access to the Services if you violate any of these Terms or engage in unlawful activities.

11. Third-Party Services

Account Editor integrates with third-party platforms like Shopify. By using such integrations, you agree to comply with the terms and conditions of these third-party services.

12. Prohibited Activities

You agree not to:

• Engage in unlawful or fraudulent activities using the App.

• Attempt to reverse-engineer or disrupt the functionality of the App.

• Misuse customer data obtained through the App.

13. Force Majeure

We are not liable for delays or failures in performance resulting from causes beyond our reasonable control, such as natural disasters, acts of war, or technical failures.

14. Governing Law

These Terms are governed by the laws of [Your Jurisdiction]. Any disputes related to these Terms will be resolved exclusively in the courts of [Your Jurisdiction].

15. Support

For assistance, please contact us via:

• Email: support@accounteditor.com

• Help Center: [Link to Help Center]

16. Entire Agreement

These Terms, along with the Privacy Policy, Cookie Policy, and any other referenced documents, constitute the entire agreement between you and Account Editor. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.