Help Guide

Stay updated on new features to enhance your order management experience

🔍 Overview

Welcome to Account Editor

Account Editor is a Shopify app that allows your customers to make changes to their orders after purchase. They can update shipping details, modify quantities, or cancel orders easily. For merchants, it automates updates and syncs changes with fulfillment centers, making order management easier and reducing manual work.

Whether you're a small business or a large enterprise, Account Editor offers tailored tools for optimizing customer satisfaction and simplifying order management.

Why Account Editor is Important for Your Shopify Store

Customer satisfaction is crucial in eCommerce. However, issues like incorrect shipping addresses or last-minute changes can cause problems. Account Editor helps by:

Allowing customers to manage their own orders, reducing the need for support tickets.
Automatically syncing changes with fulfillment systems.
Reducing errors and delays, improving customer trust.
Encouraging upsell opportunities by allowing customers to add more items.

Key Benefits of Using Account Editor

Better Customer Experience:
Customers can independently edit their orders, saving time and improving convenience.

Efficiency:
Reduces the workload on your support team by letting customers handle simple changes themselves.
Automatically syncs changes with inventory and order systems.

Revenue Growth:
Encourage more purchases by recommending products during the order editing process.

Customization:
Set time limits and restrictions on what can be edited based on your store’s needs.

With Account Editor, you can improve your Shopify store’s post-purchase process, make customers happier, and optimize your operations for growth.

🚀 Onboarding Guide

1. Prerequisites for Installation

One of the best things about Account Editor is how easy it is to install—there are no special requirements. It works smoothly with any Shopify store, no matter your plan or technical skills.

  1. Works with All Shopify Plans:

    • Account Editor works with any Shopify plan, including Basic, Advanced, and Plus. You don’t need any upgrades or extra features to use it.

  2. Easy to Install:

    • You don’t need admin access or complicated settings. Anyone with access to the app section of your store can install and set it up quickly.

  3. No Extra Tools Needed:

    • While Account Editor can integrate with third-party systems (like 3PL or ERP), you don’t need any external tools to get started. It works on its own.

  4. Works with Any Browser:

    • There are no browser restrictions. Whether you use Chrome, Safari, or Firefox, you’ll have a smooth experience.

  5. No Technical Skills Needed:

    • You don’t need a developer to install or set up Account Editor. The app is simple to use, with easy-to-follow instructions.

2.  Install the App

After successfully Installing the App

3. Customizing Your Store Settings

Personalizing Account Editor is key to ensuring it aligns with your store’s unique needs and branding. Here’s how you can customize your settings:

3.1 Order Editing Setting Timeframe

Customize Order Editing Time with Advanced Restrictions

Now, with Account Editor, merchants can set timeframes for order edits and apply advanced restrictions to control which orders or products customers can edit. Whether you want to restrict edits by product type, order value, or specific product tags, this feature gives you the flexibility you need to align with your store’s policies.

Step 1: Access Order Editing Settings

Go to the Account Editor section in your Shopify admin panel.
Click on the Settings tab.
Open Order Editing Settings to access the customization page.

Step 2: Set the Editing Timeframe

Choose Timeframe:

Select a default editing duration using the dropdown menu (e.g., 30 minutes, 1 hour, or custom).
Adjust the timeframe for specific editable components like Contact Information, Shipping Details, or Order Items.

Step 3: Enable Editable Components

Customize which parts of the order customers can edit:
Contact Information: Toggle ON to allow edits to the customer’s email or phone number.
Shipping Details: Toggle ON to allow modifications to addresses.
Order Items: Toggle ON to enable changes like adding, removing, or swapping items.

Step 4: Apply Restrictions

Restrict order edits based on the following criteria:

By Product Type:
Example: Allow edits only for products in categories like Clothing or Accessories while restricting edits for Customizable Products.

By Order Value:
Example: Set a minimum or maximum order value for editing eligibility. For instance, allow edits for orders under $500.

By Product Tag:
Example: Restrict edits for products tagged as “Limited Edition”, “Final Sale”, or “Pre-Order”.

Step 5: Configure Restriction Settings

Navigate to the Editable Components section.
Select the component you wish to restrict (e.g., Order Items or Shipping Details).
Click Add Restrictions and choose one of the following:
Product Type: Use the dropdown to select applicable product types.
Order Value: Enter the range of order values (e.g., $0 - $500).
Product Tag: Specify tags to include or exclude (e.g., “Final Sale”).
Save your restrictions to apply them immediately.

Step 6: Preview and Save Settings

Double-check all restrictions and timeframes.
Click Save to activate your customized editing rules.

4. Configuring Notifications

Automatically keep customers informed of any changes to their orders. Customize notification emails to let customers know when their changes have been applied, keeping them engaged and assured.

✨ Key Features

1. Flexible Shipping Address Edits

Customers can easily update their shipping information post-purchase, helping reduce shipping errors and returns. Set limits based on order status to prevent changes after fulfillment begins.

2. Dynamic Product Recommendations

Provide personalized product recommendations within the editing window to encourage additional purchases. This feature can be configured to display specific items based on past purchases, popular categories, or seasonal trends.

3. Easy Order Item Edits

Enable modifications to order items, including quantity adjustments, variant swaps, and even item additions or removals. Merchants can restrict edits based on stock availability or choose to allow edits for specific product categories only.

4. Smart Cancellation Option

Account Editor includes a cancellation feature where customers can cancel an order within a specified time. Merchants can enable or disable this feature based on business rules and apply restocking fees if necessary.

5. Enhanced Customer Support Tools

Automatically generate support tickets whenever a customer initiates an edit, giving your support team a complete view of recent changes to assist customers quickly and efficiently.

⚙️ Customization Options

1. Conditional Editing Permissions

Set conditions on which types of orders can be edited, such as restricting edits for high-value or personalized items. You can tailor these rules based on your business policies and customer segments.

2. Custom Editing Periods

Customize the editing window for each component to create a seamless experience. For example, allow contact details to be edited within 24 hours while restricting item changes to 1 hour. You can also create exclusive windows for VIP customers.

3. Tailored Notifications

Send personalized email updates confirming any order edits, giving customers peace of mind. Use these notifications to inform customers of what has been updated, canceled, or modified in their order.

4. Post-Purchase Notifications

Utilize Orka notifications to keep customers updated on order changes in real time, whether it’s a change in shipping details or an item modification.

🔬 Testing and Launching Account Editor

1. Running Simulated Tests

Test each feature to ensure it performs as expected. You can simulate different editing actions to understand how customers will experience the app and make adjustments to any settings as needed.

📹 Suggested Testing & Launch Video:

A video here can provide a live demo of testing an order edit flow and completing the launch checklist.

2. Launch Checklist

Before going live, review your settings to ensure the configuration aligns with your store’s policies. Verify that each component (e.g., editing windows, conditional permissions) is set up correctly and that notifications are functioning as intended.

3. Enabling Account Editor Across Touchpoints

Make sure the “Edit Order” option appears on key customer pages like the Thank You page and order confirmation email. This helps customers access the feature easily and make changes without additional support.

🔗 Integrations

Connecting to Third-Party Systems

Account Editor can integrate seamlessly with third-party logistics (3PL), warehouse management (WMS), ERP, OMS, or IMS systems. This ensures that any changes made by the customer are updated in real-time, so stock and order data stay accurate.

💡 Troubleshooting & Support

Common Issues & Solutions
  1. Editing Permissions Not Working as Expected: Ensure the correct permissions are enabled and conditions are properly set.

  2. Notification Delays: Check the notification settings in the Account Editor app and confirm they’re active for all relevant events.

Contact Support

If additional help is needed, contact support through our in-app chat or email. Response times vary based on your plan:

  • Essential Plan: 48-hour response time

  • Professional Plan: 24-hour response time

Start Enhancing Your Customer Experience Today!

Join hundreds of merchants who trust Account Editor.

Start Enhancing Your Customer Experience Today!

Join hundreds of merchants who trust Account Editor.

Start Enhancing Your Customer Experience Today!

Join hundreds of merchants who trust Account Editor.

© 2025 - Account Editor. All Rights Reserved

© 2025 - Account Editor. All Rights Reserved

© 2025 - Account Editor. All Rights Reserved