# Account Editor

> Account Editor is a Shopify app that gives customers self-serve control over the post-purchase moment — letting them edit shipping address, swap items, change quantities, cancel, or add products to their order after checkout, all without contacting support. Trusted by 1,200+ Shopify brands. Free to install, live in 5 minutes.

Account Editor turns the gap between checkout and fulfillment into a configurable, rule-based workflow. Merchants set the edit window, what's editable, cancel-deflection offers, and post-purchase upsells. The app uses Shopify's official Order Editing API for safe, audit-logged changes. Built for high-volume DTC brands, B2B sellers, print-on-demand, subscriptions, and cross-border stores.

## Core features

- [All features overview](https://accounteditor.com/features): The six capability pillars that make up Account Editor.
- [Self-Serve Edits](https://accounteditor.com/features/self-serve-edits): Customers update shipping address, swap variants, change quantities, add items, or cancel from the Order Status page.
- [Cancel Deflection](https://accounteditor.com/features/cancel-deflection): Layered offer ladder (store credit + bonus, free upgrade, SKU swap, structured reason capture) recovers 25–40% of cancel intents.
- [Post-Purchase Upsells](https://accounteditor.com/features/post-purchase-upsells): One-click product additions on the Thank You page after payment is captured — no checkout-conversion impact.
- [Operations Analytics](https://accounteditor.com/features/operations-analytics): Edit volume, deflection rate, recovered revenue, and AOV lift — reconciled to your Shopify ledger.
- [Address Validation](https://accounteditor.com/features/address-validation): Google-API-backed typo catch at checkout, drops undeliverable rate 50–80% in 60 days.
- [Order Combining](https://accounteditor.com/features/order-combining): Auto-merge separate orders from the same customer into one shipment — carrier-cutoff aware.
- [Live integrations](https://accounteditor.com/integrations): 40+ partners across 3PL, OMS, ERP, and shipping. Live edit sync, standard sync, or hold-based via iPaaS.

## Pricing & install

- [Pricing](https://accounteditor.com/pricing-plan): Free to install. Paid tiers scale with monthly order volume. 14-day free trial, no credit card.
- [ROI Calculator](https://accounteditor.com/roi-calculator): Interactive savings calculator. Plug in order volume, edit-request rate, and ticket cost — see monthly savings, annual return, hours saved, and ROI multiple against your Account Editor plan. Inputs are shareable via URL.
- [Setup guide](https://accounteditor.com/setup-guide): 5-minute install, no code. Configure edit window, rules, and integrations from the Shopify admin.
- [Install on Shopify](https://apps.shopify.com/account-editor): Direct App Store install.

## Proof

- [Case studies](https://accounteditor.com/case-studies): Real customer outcomes across DTC, fashion, B2B, and print-on-demand.
- [BricksAndFigsDE](https://accounteditor.com/case-studies/bricks-and-figs-de)
- [FreshCut Paper](https://accounteditor.com/case-studies/fresh-cut-paper)
- [MIVI](https://accounteditor.com/case-studies/mivi)
- [MySecretCase](https://accounteditor.com/case-studies/mysecretcase)
- [Picmondoo](https://accounteditor.com/case-studies/picmondoo)

## Resources

- [Help Center](https://accounteditor.com/help): 75 step-by-step guides covering setup, order editing, upsells, Shopify Flow automation, and 40+ fulfillment/3PL/ERP connectors.
- [Blog](https://accounteditor.com/blog): 94 articles on post-purchase strategy, order editing, cancel deflection, BFCM ops, and customer retention for Shopify.
- [FAQs](https://accounteditor.com/faqs): Common install, billing, and integration questions.
- [Changelog](https://accounteditor.com/changelog): Release notes and product updates.
- [Security](https://accounteditor.com/security): Data handling, compliance, and Shopify partner trust.

## Help Center

- [Help Center home](https://accounteditor.com/help): Searchable documentation index across six categories.
- [Quick Start — first edit, first upsell](https://accounteditor.com/help/quick-start-guide-first-edit-first-upsell): End-to-end walkthrough of the customer editing and upsell experience.
- [Install Account Editor](https://accounteditor.com/help/install-account-editor): One-click Shopify App Store install, no code.
- [Adding Account Editor blocks](https://accounteditor.com/help/adding-account-editor-blocks-in-shopify-order-editing-upsell-widgets-explained): Order-editing and upsell widgets on the Thank You and Order Status pages.
- [Item editing — variants, quantity, attributes](https://accounteditor.com/help/item-editing-variants-quantity-product-attributes): What customers can change and the rules behind it.
- [Address editing — validation & restrictions](https://accounteditor.com/help/address-editing-suggestions-validation-restrictions): Self-serve address fixes with Google validation.
- [Shipping editing & recalculation logic](https://accounteditor.com/help/shipping-editing-recalculation-logic): How Shopify recalculates shipping and tax on edits.
- [Order cancellation rules & restocking fees](https://accounteditor.com/help/order-cancellation-rules-restocking-fees): Cancellation eligibility, retention offers, and fees.
- [Editing eligibility & restrictions](https://accounteditor.com/help/editing-eligibility-restrictions-subscriptions-bundles-product-types): Subscriptions, bundles, and product-type rules.
- [Introduction to upsells](https://accounteditor.com/help/introduction-to-upsells-surfaces-timing-eligibility): Surfaces, timing, and eligibility for post-purchase upsells.
- [Creating upsell offers](https://accounteditor.com/help/creating-upsell-offers-end-to-end-setup): End-to-end offer setup, products, timing, and CTAs.
- [Account Editor × Shopify Flow](https://accounteditor.com/help/account-editor-shopify-flow-triggers-actions-logic): Triggers, actions, and logic for automating order editing.
- [3PL & OMS integrations overview](https://accounteditor.com/help/3pl-oms-integrations-with-account-editor-overview): How edits sync with fulfillment systems and why timing matters.
- [Integration troubleshooting — why edits don't apply](https://accounteditor.com/help/integration-troubleshooting-why-order-edits-dont-apply-account-editor): Diagnose sync, timing, and override issues.

## Company

- [About](https://accounteditor.com/about): Founding team, mission, and the operator background behind Account Editor.
- [Contact](https://accounteditor.com/contact): General support and product feedback.
- [Contact Sales](https://accounteditor.com/contact-sales): Enterprise pricing, custom integrations, migration help.

## Featured articles

- [Shopify Agentic Commerce: How Order Editing Works When Customers Buy via AI](https://accounteditor.com/blog/shopify-agentic-commerce-order-editing)
- [Ultimate Guide: What Shopify Order Editing Apps Do and Why You Need One in 2026](https://accounteditor.com/blog/shopify-order-editing-app-guide-2026)
- [How Post-Purchase Order Changes Improve Repeat Purchase Rates in Shopify](https://accounteditor.com/blog/post-purchase-order-changes-repeat-purchase-shopify)
- [How to Reduce Order Cancellations and Turn Refunds into Retention Opportunities](https://accounteditor.com/blog/reduce-order-cancellations-shopify-retention)
- [Can I edit an order after it's been placed on Shopify?](https://accounteditor.com/blog/can-i-edit-order-after-its-been-placed-shopify)
- [Shopify Order Editing App vs Native Admin Editing](https://accounteditor.com/blog/shopify-order-editing-app-vs-native)
- [Must-Have Features for a Shopify Order Editing App](https://accounteditor.com/blog/must-have-features-for-shopify-order-editing-app)
- [Self-Service Order Editing on Shopify: Complete Guide](https://accounteditor.com/blog/shopify-self-serve-order-editing-guide)

## Optional

- [Sitemap](https://accounteditor.com/sitemap.xml): Full URL index.
- [Terms of Service](https://accounteditor.com/terms)
- [Privacy Policy](https://accounteditor.com/privacy)